Returns & Exchange Policy

Enjoy the flexibility of our 45 days returns policy! Simply pack the item with its original packaging and tags, and complete the online return form. For your returns to be valid, you must fulfill the policy below:

 

1.       Merchandise must be returned within 45 days from date of purchase. If your parcel return after 45 days (from the posted date shown on parcel details), refund/exchange will be declined.

2.       Merchandise must be returned in new and original conditions, unworn with all original tags attached and any related accessories included.

3.       Refund will be decline if merchandise found: damaged, washed, or brand tag has been removed.

4.       You can choose to refund or exchange product.

5.       Exchange is strictly subject to stocks availability.

6.       If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in another cases, if the item you wish to exchange is lower price, NO cash refund policy shall apply.

7.       Buyers are responsible for the return/exchange shipping cost.

8.       Shipping cost will be deducted accordingly from refund amount.

9.       Buyers hold full responsibility until the parcel reach us.

10.   Please ensure your return parcel is packed and sealed properly to prevent shipping damage.

11.   Refund will be issue in 3- 5 working days once return parcel arrived.

12.   For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear or any type of inner wear.

13.   Have a question? Please feel free to get in touch with our friendly customer service at [email protected]

 

 

Welcome to visit us for more! For women & men.

A post shared by O2FRIDAY (@o2friday) on